These Terms of Service (\"Terms\") constitute a legal agreement between Hakktech Solutions (\"Company,\" \"we,\" \"our,\" or \"us\") and you (\"Client,\" \"Customer,\" \"you,\" or \"your\"). By engaging with our services, you agree to these Terms.
1. Definitions
- \"Services\": Professional services including web development, AI/ML solutions, data analytics, and consulting
- \"Deliverables\": Software, code, documentation, and other project outputs
- \"Confidential Information\": Non-public information shared between parties
- \"Project\": The specific engagement defined in our Statement of Work (SOW)
2. Scope of Services
Services will be provided as specified in the Statement of Work (SOW) and associated agreements. Our engagement typically includes:
- ✓ Requirement analysis and planning
- ✓ Design and architecture
- ✓ Development and implementation
- ✓ Testing and quality assurance
- ✓ Deployment and handover
- ✓ Documentation and training
3. Fees and Payment
Payment Terms
- ✓ Invoices are issued monthly by default unless otherwise agreed
- ✓ Payment is due within 30 days of invoice date
- ✓ Late payments incur 1.5% monthly interest
- ✓ All fees exclude applicable taxes (VAT, GST, etc.)
Expense Reimbursement
Pre-approved out-of-pocket expenses (travel, software licenses, third-party services) are reimbursable at cost plus 10% handling fee.
4. Intellectual Property Rights
Ownership
Upon receipt of full payment:
- ✓ Custom code and deliverables become your exclusive property
- ✓ You may use, modify, and commercialize the Deliverables
- ✓ We retain rights to our pre-existing code, frameworks, and methodologies
- ✓ Third-party components retain their original licenses
Attribution
You may request removal of attribution/credits where reasonably feasible.
5. Confidentiality
Both parties agree to:
- ✓ Maintain confidentiality of non-public information
- ✓ Use confidential information solely for the Services
- ✓ Implement reasonable security measures
- ✓ Duration: 3 years after engagement termination
6. Warranties and Disclaimers
Our Warranties
We warrant that:
- ✓ Services will be performed in a professional manner
- ✓ Code will be free from major defects
- ✓ We have authority to enter into this agreement
- ✓ Deliverables won't infringe third-party IP rights (within scope)
Disclaimers
EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED \"AS-IS.\" WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
7. Limitation of Liability
IN NO EVENT SHALL HAKKTECH BE LIABLE FOR:
- • Indirect, incidental, consequential, special, or punitive damages
- • Loss of profits, revenue, data, or business opportunity
- • Third-party claims or damages
MAXIMUM LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID UNDER THIS AGREEMENT.
8. Support & Maintenance
Included support during engagement:
- ✓ 30 days of bug fixes post-launch
- ✓ Business hours email support
- ✓ Critical issue response within 1 hour
Extended support and maintenance plans available upon request.
9. Termination
By Client
Projects may be terminated with 30 days written notice. Final payment includes costs through termination date plus reasonable wind-down expenses.
By Hakktech
Hakktech may terminate if Client: (a) fails to pay invoices 45+ days late, (b) violates material terms, or (c) ceases business operations.
10. Compliance & Data Protection
- ✓ Client responsible for compliance with laws governing their business
- ✓ Hakktech complies with GDPR, CCPA, and applicable data protection laws
- ✓ For HealthTech: HIPAA compliance available upon request
- ✓ For FinTech: PCI DSS and relevant financial regulations observed
11. Limitation of Scope
Hakktech is NOT responsible for:
- • Client-provided third-party integrations or APIs
- • Client data quality or accuracy
- • Client infrastructure (servers, hosting, networking)
- • Client content and decisions based on recommendations
12. General Provisions
Entire Agreement
These Terms, SOW, and related documents constitute the entire agreement and supersede all prior understandings.
Amendments
Changes require written agreement signed by both parties.
Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.
Dispute Resolution
Disputes shall first be addressed through good faith negotiation. If unresolved after 30 days, parties may pursue arbitration before litigation.